Important: Windows 10 Support is Ending — Take Action Now!

Microsoft will end support for Windows 10 on October 14, 2025. If you’re using Windows 10 on an NMSU device that connects to the university network, you must upgrade or replace your device to stay secure and compliant.

Who is impacted?

All faculty, staff, and student employees using computers that are owned by NMSU or are used to connect to NMSU network infrastructure.

What does this mean?

Microsoft will officially end support for the Windows 10 operating system on October 14, 2025. This means updates, security patches, and technical assistance for Windows 10 will no longer be available. As you prepare your FY2026 budget or plan for Fall semester expenses, you may need to include costs for replacing outdated devices.

What happens after October 14, 2025?

  • No More Updates: Microsoft will stop releasing security patches and updates.
  • Increased Security Risks: Windows 10 devices will be more vulnerable to cyberattacks.
  • No Technical Support: Microsoft will no longer provide assistance or troubleshooting.
  • Non-Compliance with NMSU Policy: Per NMSU ARP 15.75 , any networked device that is not operating with up-to-date critical operating system updates, may be disconnected from the network. Continuing to use an unsupported operating system violates this policy and poses a significant security threat to the campus network.

To keep the NMSU network secure, it is necessary to upgrade to Windows 11 or replace devices that can’t support it.

What you need to do

Upgrade Your Operating System:

If your device is already running Windows 11, no further action is needed on your part.  Otherwise, If your operating system is Windows 10 or before, plan to upgrade to Windows 11 as soon as possible.

Steps to Upgrade:

  1. Check if your hardware meets Windows 11 requirements.
  2. Follow instructions on Microsoft’s official Windows 11 upgrade page.

Replace Outdated Devices

If your device can not support Windows 11, it should be replaced to ensure security and compatibility.

Departments/Faculty/Staff

Access discounts and assistance through the NMSU Technology Purchase Program.  Read further below for the benefits of ordering through the Technology Purchase Program.

Please refer to NMSU's recommended minimum technology standards when purchasing a new device. These are the current guidelines that may be updated as technology advances.

Students

The NMSU Bookstore can help you with the purchase of new devices.

Please refer to NMSU's  recommended minimum technology standards when purchasing a new device. These are the current guidelines that may be updated as technology advances.

Also, affordable rental technology is available at the NMSU IT Equipment Rental Program.

NMSU Technology Purchase Program (TPP) vs. Retail Purchase

Benefit NMSU Technology
Purchase Program (TPP)		 Retail Purchase
(Best Buy, Amazon, etc.)
Service Life, Performance & Cost of Ownership checkmark Business-class computers last 4-5 years, while meeting or exceeding operating system requirements and lower long-term maintenance expenses. X Consumer-grade computers last 2-3 years, while offering lower performance and higher long-term expenses due to higher maintenance.
Warranty & Protection checkmark 3-year ProSupport Plus warranty, including 'Accidental Damage' and 'Keep Your Hard Drive' coverage. X Typically only a 1-year warranty, often excludes accidental damage.
On-Campus Tech Support checkmark Dell-certified technicians on-site—no need to send your device off-campus for repairs. X Must rely on third-party repair services, which may take longer.
Security & Reliability checkmark All computers come with Trusted Platform Module (TPM) for enhanced security and no preloaded adware/malware. X Some retail devices may come with pre-installed bloatware or security risks.
NMSU Approved, Preloaded Software checkmark Devices come with NMSU-vetted apps and software, ready to use out of the box. X May require additional purchases or downloads of essential software.
Fast Pickup & Delivery checkmark Devices are on-site and can be picked up or delivered within a few business days.  X May take longer for shipping, with limited local inventory
Cost Efficiency checkmark Higher initial cost, but fewer replacements and repairs save money over time. X Lower upfront cost but higher long-term expenses due to replacements and repairs. 
NMSU Purchasing Compliance checkmark We partner with the NMSU Purchasing Dept by utilizing pre-existing contracts and purchasing policies. X May not participate in government purchasing contract(s).

Need Help?

For assistance, please contact the NMSU IT Help Desk:

  • Email: help@nmsu.edu
  • Phone: 575-646-1840
  • Zoom ID: nmsuithelpdesk
  • Walk-in Support: Hardman and Jacobs Undergraduate Learning Center, Room: 105