ICT has prepared a consolidated list of tools and resources to help students work from home and to spread awareness of what limited services we offer on campus amid the COVID-19 outbreak.
Discount Internet Services
Amid the COVID-19 emergency, Comcast is taking immediate steps to help connect low-income families to the Internet at home. New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax. Apply by April 30, 2020.
You may qualify if you:
- Live in an area where Comcast Internet Service is available.
- Are eligible for public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others.
- Have not subscribed to Comcast Internet within the last 90 days.
- Have no outstanding debt to Comcast that is less than one year old.
Sign up at apply.internetessentials.com.
Wifi Hot Spots
Comcast is offering free access to its Xfinity WiFi hot spots for everyone, including non-subscribers, for the 60 days. It’s also providing unlimited data to its customers for no extra charge and is not disconnecting internet service or charging late fees for customers who say they can’t pay their bills. The company is also providing 60 days of free basic internet service to new customers.
The cable, phone and media giant is suspending the termination of wireless, home phone or broadband service when customers can’t pay their bills because of coronavirus disruptions. The company is also waiving related late fees.
Like Comcast, AT&T is also providing free access to its public WiFi hot spots. The company also said its consumer home internet wireline customers and fixed wireless internet customers would receive unlimited data.
Verizon said it is waiving late fees and suspending service termination for customers “negatively impacted by the global crisis.”
The mobile phone service provider is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.
Spectrum has announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription.
(Relevant to El Paso residents where Comcast is not offered)
A list of computer labs, wireless areas, and printing accommodations for the various Native American communities is available at: Online Resources in Native Communities (Courtesy of San Juan College).
For low-income households in need of computers or affordable internet, visit everyoneon.org to see what is offered in your area.
Parking lot 19, on the East side of Rhodes Garret Hamiel (accessible via S Locust St. from E University Ave.), and Parking Lot 57, on the West side of the Computer Center (accessible via Sweet Ave. from Stewart St.) have outdoor wireless available for those who need internet and can study from inside their cars.
NMSU Extension offices, Agricultural Science Centers offer free Wi-Fi access to rural students
The NMSU College of Agricultural, Consumer and Environmental Sciences is offering free Wi-Fi access for students through its many Cooperative Extension Offices and Agricultural Experiment Stations throughout the state. Rural students who need access to a wi-fi network for classes may visit CES and AES locations in their counties to access the Wi-Fi signal on their devices from the parking lot while using recommended social distancing practices. Most locations already have Wi-Fi access up and running, and more are expected to be online soon.
The guest password for the network at each location is Aggies#1.
Devices that have already been registered on an NMSU campus should be able to connect to the network. Devices that haven’t previously been connected on campus will need to be registered at netreg.nmsu.edu. For assistance with registering a device or accessing the wi-fi network, contact firstname.lastname@example.org or call 575-646-3305.
Extension/ASC Offices with Wi-Fi available:
- Bernalillo County Extension Service, 1510 Menaul Ext. Blvd NW, Albuquerque
- Chaves County Extension Service, 200 E. Chisum, Door #4, Roswell
- Cibola County Extension Service, 515 W. High St., Grants
- De Baca County Extension Service, 905 N. 1st Street, Fort Sumner
- Eddy County Extension Service, 1304 W. Stevens , Carlsbad
- Grant County Extension Service, 2610 N. Silver St., Grant County Office Complex, Silver City
- Guadalupe County Extension Service, 244 S. 4th, Suite 110, Santa Rosa
- Lea County Extension Service, 101 B South Commercial, Lovington
- Lincoln County Extension Service, 409 Central, Carrizozo
- McKinley County Extension Service, 5002 W. Hwy 66, Gallup
- Mora County Extension Service, Hwy 518 M.M. 29 #1 Court House Drive, Mora
- Northern District Office, 4001 Office Court, Suite 308, Santa Fe
- Otero County Extension Service, 401 Fairgrounds Road, Alamogordo
- Quay County Extension Service, 216 E Center Street, Terry Turner Building , Tucumcari
- Rio Arriba County Extension Service, Rural Event Center, State Rd. 554, House #122-A, Abiquiu
- Roosevelt County Extension Service, 705 East Lime Street, Portales
- San Juan County Extension Service, 213-A S. Oliver Drive , Aztec
- San Miguel County Extension Service, 20 Gallegos Road, Las Vegas
- Santa Fe County Extension Service, 3229 Rodeo Road, Santa Fe
- Sierra County Extension Service, 2101 S. Broadway, Sierra Conservation Plaza , T or C
- Socorro County Extension Service, 198 Neel Avenue, NW, Socorro
- Alcalde ASC, 371 County Rd. 40, Alcalde
- Artesia ASC, 67 E. Four Dinkus Road, Artesia
- Clayton ASC, 15 NMSU Lane, Clayton
- Clovis ASC, 2346 State Road 288, Clovis
- Farmington ASC, 300 Road 4063, Farmington
- Los Lunas ASC, 1036 Miller St. SW, Los Lunas
- Tucumcari ASC, 6502 Quay Road AM 5, Tucumcari
The following emergency offerings by Internet Service Providers was compiled by the NM Public Education Department (PED) and the Homework Gap Team (PED, Department of Information Technology, State Library, Public Schools Facility Authority, Santa Fe Indian School, and the Navajo Nation) through a request to New Mexico Internet Service Providers (ISP) for their emergency offerings during the Covid19 pandemic. In addition, the “Team” also has included national offerings specific to New Mexico that are being compiled by the State Education Technology Directors Association (SETDA).
To view the offerings, see Internet Service Provider Emergency Offerings.
General Information & Help Resources
For those getting started with Canvas, a Canvas FAQ for Students is available.
For those with questions regarding academic student applications, see Student Apps FAQ.
For those with questions about Respondus LockDown Browser, see Respondus LockDown Browser FAQ.
For additional Canvas information and resources, see Academic Technology.
If you have further questions, feel free to email email@example.com.
Due to recent events regarding the COVID-19 outbreak, ICT is temporarily adjusting the hours of operation for ICT Computer Labs and General-Use Locations.
Until further notice, the following labs are open with the hours listed below.
|Hardman Jacobs*||Monday - Friday||9:00 am - 4:00 pm|
|Vista Del Monte (VDM)*||Open 24/7||Open 24/7|
*Lab hours are subject to change.
Note: In order to enter the labs, you must use your AggieID to swipe in.
All other ICT Computer Labs and General-Use Stations are closed until further notice.
- Desktop Computers and Chromebooks are available to rent from home. Please email firstname.lastname@example.org to make arrangements.
ICT’s Help Desk provides general technology assistance to the NMSU community. To contact the Help Desk, call 646-1840 or send an email message to email@example.com.
Help Desk hours can be found below. We will be working remotely, so please leave a message and someone will return your call as soon as possible.
|Monday - Friday||8:00 am - 8:00 pm|
|Saturday||10:00 am - 3:00 pm|
NMSU’s knowledge base is a searchable online library of information that can help you find the answers to your technology questions and is available at kb.nmsu.edu.
Meeting with your classmates and teachers (at a distance).
For more information, see Microsoft Teams – Introduction.
For more information, see our various OneDrive Help Resources.
Available Software & Downloads
The temporary access will last until May 31st. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.
- Visit creativecloud.adobe.com and use your NMSU username and password to sign in.
- If prompted, select Company or School Account and then enter your password an provide your credentials in the NMSU login screen.
- From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.
For more information on how to download or install apps, see Download and Install Creative Cloud apps.
If you have an questions or issues please contact the help desk at firstname.lastname@example.org.
NMSU provides free, or deeply discounted, software to the NMSU community. You can find the list of software available for download at software.nmsu.edu.
Remote Access to NMSU Data and Systems
If you’re working from home and need to access files or systems that require a connection to NMSU’s network.
For access to NMSU data or systems, you’ll need to use NMSU’s Virtual Private Network (VPN). VPN allows you to create a secure network path from your home computer across the internet to NMSU’s data and systems. Once you download and login with the VPN software, you simply open your browser for access to the data and systems. VPN is available for download at: vpn.nmsu.edu.
VMware Horizon allows users to access on-campus desktops/software from off-campus. For more information on accessing NMSU’s virtual lab, see VMware Documentation.
Note: Up to 100 lab virtual machines can run concurrently. If you receive the following error message, it means they are all in use, and you’ll have to try again later.
If you have further questions, please send them to email@example.com.