ICT has prepared a consolidated list of tools and resources to help students work from home and to spread awareness of what limited services we offer on campus amid the COVID-19 outbreak.

Discount Internet Services


Comcast

Internet Essentials

Amid the COVID-19 emergency, Comcast is taking immediate steps to help connect low-income families to the Internet at home. New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax. Apply by April 30, 2020.

You may qualify if you:

  • Live in an area where Comcast Internet Service is available.
  • Are eligible for public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others.
  • Have not subscribed to Comcast Internet within the last 90 days.
  • Have no outstanding debt to Comcast that is less than one year old.

Sign up at apply.internetessentials.com.

 

Wifi Hot Spots

Comcast is offering free access to its Xfinity WiFi hot spots for everyone, including non-subscribers, for the 60 days. It’s also providing unlimited data to its customers for no extra charge and is not disconnecting internet service or charging late fees for customers who say they can’t pay their bills. The company is also providing 60 days of free basic internet service to new customers.

AT&T

The cable, phone and media giant is suspending the termination of wireless, home phone or broadband service when customers can’t pay their bills because of coronavirus disruptions. The company is also waiving related late fees.

Like Comcast, AT&T is also providing free access to its public WiFi hot spots. The company also said its consumer home internet wireline customers and fixed wireless internet customers would receive unlimited data.

Verizon

Verizon said it is waiving late fees and suspending service termination for customers “negatively impacted by the global crisis.”

T-Mobile

The mobile phone service provider is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.

Spectrum

Spectrum has announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription.

(Relevant to El Paso residents where Comcast is not offered)

Online Resources in Native American Communities

A list of computer labs, wireless areas, and printing accommodations for the various Native American communities is available at: Online Resources in Native Communities (Courtesy of San Juan College).

Find Low-Cost Internet and Affordable Computers in Your Area

For low-income households in need of computers or affordable internet, visit everyoneon.org to see what is offered in your area.

Study on-campus from your car

Parking lot 19, on the East side of Rhodes Garret Hamiel (accessible via S Locust St. from E University Ave.), and Parking Lot 57, on the West side of the Computer Center (accessible via Sweet Ave. from Stewart St.)  have outdoor wireless available for those who need internet and can study from inside their cars.

Parking map showing lot 19.Parking map showing lot 57.

 

 

 

 

 

 

 

 

 

Free Wi-Fi at NMSU Extension Offices, Agricultural Science Centers

NMSU Extension offices, Agricultural Science Centers offer free Wi-Fi access to rural students

The NMSU College of Agricultural, Consumer and Environmental Sciences is offering free Wi-Fi access for students through its many Cooperative Extension Offices and Agricultural Experiment Stations throughout the state. Rural students who need access to a wi-fi network for classes may visit CES and AES locations in their counties to access the Wi-Fi signal on their devices from the parking lot while using recommended social distancing practices. Most locations already have Wi-Fi access up and running, and more are expected to be online soon.

The guest password for the network at each location is Aggies#1.

Devices that have already been registered on an NMSU campus should be able to connect to the network. Devices that haven’t previously been connected on campus will need to be registered at netreg.nmsu.edu. For assistance with registering a device or accessing the wi-fi network, contact aces_help@nmsu.edu or call 575-646-3305.

Extension/ASC Offices with Wi-Fi available:

  • Bernalillo County Extension Service, 1510 Menaul Ext. Blvd NW, Albuquerque
  • Chaves County Extension Service, 200 E. Chisum, Door #4, Roswell
  • Cibola County Extension Service, 515 W. High St., Grants
  • De Baca County Extension Service, 905 N. 1st Street, Fort Sumner
  • Eddy County Extension Service, 1304 W. Stevens , Carlsbad
  • Grant County Extension Service, 2610 N. Silver St., Grant County Office Complex, Silver City
  • Guadalupe County Extension Service, 244 S. 4th, Suite 110, Santa Rosa
  • Lea County Extension Service, 101 B South Commercial, Lovington
  • Lincoln County Extension Service, 409 Central, Carrizozo
  • McKinley County Extension Service, 5002 W. Hwy 66, Gallup
  • Mora County Extension Service, Hwy 518 M.M. 29 #1 Court House Drive, Mora
  • Northern District Office, 4001 Office Court, Suite 308, Santa Fe
  • Otero County Extension Service, 401 Fairgrounds Road, Alamogordo
  • Quay County Extension Service, 216 E Center Street, Terry Turner Building , Tucumcari
  • Rio Arriba County Extension Service, Rural Event Center, State Rd. 554, House #122-A, Abiquiu
  • Roosevelt County Extension Service, 705 East Lime Street, Portales
  • San Juan County Extension Service, 213-A S. Oliver Drive , Aztec
  • San Miguel County Extension Service, 20 Gallegos Road, Las Vegas
  • Santa Fe County Extension Service, 3229 Rodeo Road, Santa Fe
  • Sierra County Extension Service, 2101 S. Broadway, Sierra Conservation Plaza , T or C
  • Socorro County Extension Service, 198 Neel Avenue, NW, Socorro
  • Alcalde ASC, 371 County Rd. 40, Alcalde
  • Artesia ASC, 67 E. Four Dinkus Road, Artesia
  • Clayton ASC, 15 NMSU Lane, Clayton
  • Clovis ASC, 2346 State Road 288, Clovis
  • Farmington ASC, 300 Road 4063, Farmington
  • Los Lunas ASC, 1036 Miller St. SW, Los Lunas
  • Tucumcari ASC, 6502 Quay Road AM 5, Tucumcari
State-wide ISP Emergency Offerings

The following emergency offerings by Internet Service Providers was compiled by the NM Public Education Department (PED) and the Homework Gap Team (PED, Department of Information Technology, State Library, Public Schools Facility Authority, Santa Fe Indian School, and the Navajo Nation) through a request to New Mexico Internet Service Providers (ISP) for their emergency offerings during the Covid19 pandemic. In addition, the “Team” also has included national offerings specific to New Mexico that are being compiled by the State Education Technology Directors Association (SETDA).

To view the offerings, see Internet Service Provider Emergency Offerings.

General Information & Help Resources


Canvas and Academic Resources

For those getting started with Canvas, a Canvas FAQ for Students is available.

For those with questions regarding academic student applications, see Student Apps FAQ.

For those with questions about Respondus LockDown Browser, see Respondus LockDown Browser FAQ.

For additional Canvas information and resources, see Academic Technology.

If you have further questions, feel free to email learning@nmsu.edu.

Computer Labs and Printing

Due to recent events regarding the COVID-19 outbreak, ICT is temporarily adjusting the hours of operation for ICT Computer Labs and General-Use Locations.

Until further notice, the following labs are open with the hours listed below.

LabDaysTime
Hardman Jacobs*Monday - Friday9:00 am - 4:00 pm
Vista Del Monte (VDM)*Open 24/7Open 24/7

*Lab hours are subject to change.

Note: In order to enter the labs, you must use your AggieID to swipe in.

Left to Right: Handicap Access Button and Aggie ID Card Reader

 

All other ICT Computer Labs and General-Use Stations are closed until further notice.

  • Desktop Computers and Chromebooks are available to rent from home.  Please email it-talk@nmsu.edu to make arrangements.

 

 

Desktop Computers/Chromebooks available for students

If you need a computer so you can study from home, desktop computers and Chromebooks are available from ICT Equipment Rental.

For more information, visit Equipment Rental Program or email it-talk@nmsu.edu.

Help Resources

Help Desk:

ICT’s Help Desk provides general technology assistance to the NMSU community.  To contact the Help Desk, call 646-1840 or send an email message to help@nmsu.edu.

Help Desk hours can be found below.  We will be working remotely, so please leave a message and someone will return your call as soon as possible.

Day(s)Hours
Monday - Friday8:00 am - 8:00 pm
Saturday10:00 am - 3:00 pm
SundayCLOSED

 

Knowledge Base:

NMSU’s knowledge base is a searchable online library of information that can help you find the answers to your technology questions and is available at kb.nmsu.edu.

Collaboration Tools


Meeting with your classmates and teachers (at a distance).

Collaborating with Microsoft Teams
Teams is part of the Office 365 software suite that you can download for use on your home computer. With teams, you and your classmates can share files, instant-message one another, video conference, and more.

For more information, see Microsoft Teams – Introduction.

File sharing with OneDrive
OneDrive gives you one place to store, share, and sync your work or school files.  You can save your files in OneDrive and then work with them from almost any device.

For more information, see our various OneDrive Help Resources.

Available Software & Downloads


Office 365
Office 365 is Microsoft’s suite of software tools that include Word, Excel, Powerpoint, etc., that NMSU provides free of charge to NMSU students, faculty, and staff.

For instructions on downloading Office 365, see Office 365 Education Benefit or Microsoft Office 365.

Adobe Creative Cloud
As a result of NMSU going online or working remotely to stem the Coronavirus spread, access to Adobe Creative Cloud in labs and classrooms is limited.  Adobe has provided temporary at-home access for impacted students, faculty, and staff, so that they can continue to do their work remotely.

The temporary access will last until May 31st.  Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit creativecloud.adobe.com and use your NMSU username and password to sign in.
    Adobe login portal
  2. If prompted, select Company or School Account and then enter your password an provide your credentials in the NMSU login screen.
    Adobe login portal school account prompt
  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.
    Adobe Creative Cloud Dashboard

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

If you have an questions or issues please contact the help desk at help@nmsu.edu.

Additional Software & Downloads

NMSU provides free, or deeply discounted, software to the NMSU community. You can find the list of software available for download at software.nmsu.edu.

Remote Access to NMSU Data and Systems


If you’re working from home and need to access files or systems that require a connection to NMSU’s network.

Access NMSU data and systems from home using the VPN

For access to NMSU data or systems, you’ll need to use NMSU’s Virtual Private Network (VPN). VPN allows you to create a secure network path from your home computer across the internet to NMSU’s data and systems. Once you download and login with the VPN software, you simply open your browser for access to the data and systems.  VPN is available for download at: vpn.nmsu.edu.

For help installing VPN on Windows, see Install Cisco VPN (Windows).  For help with Installation on Mac, see Install Cisco VPN (Mac).

Virtual Lab Computers

VMware Horizon allows users to access on-campus desktops/software from off-campus.  For more information on accessing NMSU’s virtual lab, see VMware Documentation.

Note: Up to 100 lab virtual machines can run concurrently.  If you receive the following error message, it means they are all in use, and you’ll have to try again later.

Loading Failed. This desktop currently has no desktop sources available. Please try connecting to this desktop again later, or contact your system administrator.

 

If you have further questions, please send them to it-talk@nmsu.edu.