ICT has prepared a consolidated list of tools and resources to help students work from home and to spread awareness of what limited services we offer on campus amid the COVID-19 outbreak.

Discount Internet Services


Internet Essentials

Amid the COVID-19 emergency, Comcast is taking immediate steps to help connect low-income families to the Internet at home. New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax.

You may qualify if you:

  • Live in an area where Comcast Internet Service is available.
  • Are eligible for public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others.
  • Have not subscribed to Comcast Internet within the last 90 days.
  • Have no outstanding debt to Comcast that is less than one year old.  Households who owe money to Comcast may still qualify if approved by 12/31/20.

Sign up at apply.internetessentials.com.


Wifi Hot Spots

Comcast is offering free access to its Xfinity WiFi hot spots for everyone, including non-subscribers, for the 60 days. It’s also providing unlimited data to its customers for no extra charge and is not disconnecting internet service or charging late fees for customers who say they can’t pay their bills. The company is also providing 60 days of free basic internet service to new customers.


The cable, phone and media giant is offering internet access for qualifying limited income households at $10 a month or less through their Access from AT&T program.

Like Comcast, AT&T is also providing free access to its public WiFi hot spots. The company also said its consumer home internet wireline customers and fixed wireless internet customers would receive unlimited data and won’t see overage charges through December 31.


Fios customers who qualify for the low-income Lifeline discount program will receive a $20 per month discount on their home internet service for as long as they remain eligible for the program.


The mobile phone service provider is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.

Online Resources in Native American Communities

An interactive map showing wireless hotspots in the Navajo Nation is available at: Online Resources in Native Communities (Courtesy of San Juan College).

Find Low-Cost Internet and Affordable Computers in Your Area

For low-income households in need of computers or affordable internet, visit everyoneon.org to see what is offered in your area.

Study on-campus from your car

Parking lot 19, on the East side of Rhodes Garret Hamiel (accessible via S Locust St. from E University Ave.), and Parking Lot 57, on the West side of the Computer Center (accessible via Sweet Ave. from Stewart St.)  have outdoor wireless available for those who need internet and can study from inside their cars.

Parking map showing lot 19.Parking map showing lot 57.










Free Wi-Fi at NMSU Extension Offices, Agricultural Science Centers

NMSU Extension offices, Agricultural Science Centers offer free Wi-Fi access to rural students

The NMSU College of Agricultural, Consumer and Environmental Sciences is offering free Wi-Fi access for students through its many Cooperative Extension Offices and Agricultural Experiment Stations throughout the state. Rural students who need access to a wi-fi network for classes may visit CES and AES locations in their counties to access the Wi-Fi signal on their devices from the parking lot while using recommended social distancing practices. Most locations already have Wi-Fi access up and running, and more are expected to be online soon.

The guest password for the network at each location is Aggies#1.

Devices that have already been registered on an NMSU campus should be able to connect to the network. Devices that haven’t previously been connected on campus will need to be registered at netreg.nmsu.edu. For assistance with registering a device or accessing the wi-fi network, contact aces_help@nmsu.edu or call 575-646-3305.

Extension/ASC Offices with Wi-Fi available:

  • Bernalillo County Extension Service, 1510 Menaul Ext. Blvd NW, Albuquerque
  • Chaves County Extension Service, 200 E. Chisum, Door #4, Roswell
  • Cibola County Extension Service, 515 W. High St., Grants
  • De Baca County Extension Service, 905 N. 1st Street, Fort Sumner
  • Eddy County Extension Service, 1304 W. Stevens , Carlsbad
  • Grant County Extension Service, 2610 N. Silver St., Grant County Office Complex, Silver City
  • Guadalupe County Extension Service, 244 S. 4th, Suite 110, Santa Rosa
  • Lea County Extension Service, 101 B South Commercial, Lovington
  • Lincoln County Extension Service, 409 Central, Carrizozo
  • McKinley County Extension Service, 5002 W. Hwy 66, Gallup
  • Mora County Extension Service, Hwy 518 M.M. 29 #1 Court House Drive, Mora
  • Northern District Office, 4001 Office Court, Suite 308, Santa Fe
  • Otero County Extension Service, 401 Fairgrounds Road, Alamogordo
  • Quay County Extension Service, 216 E Center Street, Terry Turner Building , Tucumcari
  • Rio Arriba County Extension Service, Rural Event Center, State Rd. 554, House #122-A, Abiquiu
  • Roosevelt County Extension Service, 705 East Lime Street, Portales
  • San Juan County Extension Service, 213-A S. Oliver Drive , Aztec
  • San Miguel County Extension Service, 20 Gallegos Road, Las Vegas
  • Santa Fe County Extension Service, 3229 Rodeo Road, Santa Fe
  • Sierra County Extension Service, 2101 S. Broadway, Sierra Conservation Plaza , T or C
  • Socorro County Extension Service, 198 Neel Avenue, NW, Socorro
  • Alcalde ASC, 371 County Rd. 40, Alcalde
  • Artesia ASC, 67 E. Four Dinkus Road, Artesia
  • Clayton ASC, 15 NMSU Lane, Clayton
  • Clovis ASC, 2346 State Road 288, Clovis
  • Farmington ASC, 300 Road 4063, Farmington
  • Los Lunas ASC, 1036 Miller St. SW, Los Lunas
  • Tucumcari ASC, 6502 Quay Road AM 5, Tucumcari
State-wide ISP Emergency Offerings

The following emergency offerings by Internet Service Providers was compiled by the NM Public Education Department (PED) and the Homework Gap Team (PED, Department of Information Technology, State Library, Public Schools Facility Authority, Santa Fe Indian School, and the Navajo Nation) through a request to New Mexico Internet Service Providers (ISP) for their emergency offerings during the Covid19 pandemic. In addition, the “Team” also has included national offerings specific to New Mexico that are being compiled by the State Education Technology Directors Association (SETDA).

To view the offerings, see Internet Service Provider Emergency Offerings.

Wi-Fi Services Available at Certain County Community Centers

Doña Ana County partnered with the Information Technology Disaster Resource Center, ITDRC, to make free, outdoor Wi-Fi service available at Community Centers, starting today.

“Within Doña Ana County’s colonias, just like in all communities, families should have easy access to quality and affordable internet service,” said Senator Tom Udall. “The COVID 19 pandemic has highlighted the stark digital divide in colonias and other New Mexico communities, where residents face a persistent disadvantage in accessing education, healthcare services and the modern digital economy.”

Students can either drive to the parking lots of the Community Centers or access the projectConnect network just outside the building, maintaining social distance of at least six feet from others and wearing a mask. To access the service, students and interested community members should connect to the network named “projectConnect by ITDRC.org”. No password is required to access the Wi-Fi service.

“We are excited to enable more connectivity at the Community Centers’ outdoors areas, especially now, during the pandemic so children can access online platforms and keep up with their school work,” said Bob Bunting, director of IT at Doña Ana County. “This additional access in underserved areas is a down payment to narrow the digital divide in Doña Ana County.”

Below is a list of Community Centers at which free Wi-Fi service is now available to residents:

Placitas Community Center 241 Monticello Street in Hatch
Rincon Community Center 220 Baker Drive in Rincon
Doña Ana Community Center 5745 Ledesma Drive in Doña Ana
Butterfield Community Center 9350 Berry Patch Lane in Butterfield
La Mesa Community Center 744 San Jose Road in La Mesa
Organ Community Center 5880 Second Street in Organ
Radium Springs Community Center 12060 Lindbeck Road in Radium Springs


“I want to congratulate Doña Ana County and ITDCR Project Connect for partnering to set up WI-FI hotspots at the county community centers to connect students and rural colonias residents with the internet they need to safely continue their education or connect to other services, and I will continue fighting to increase broadband access for all New Mexico communities in Congress,” Udall said.

ITDRC is a non-profit 501(c)3 organization founded in 2008 to provide communities technical resources needed to operate and recover after a disaster. To learn more, please visit itdrc.org.

For more information about Doña Ana County, please visit donaanacounty.org.

General Information & Help Resources

Respondus Lockdown Browser

Respondus LockDown Browser is a custom browser that locks down the testing environment within Canvas. When students use Respondus LockDown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading. Available for Windows, Mac and iOS.

For more information, see Respondus LockDown Browser FAQ.

Canvas and Academic Resources

For those getting started with Canvas, a Canvas FAQ for Students is available.

For those with questions regarding academic student applications, see Student Apps FAQ.

For additional Canvas information and resources, see Academic Technology.

If you have further questions, feel free to email learning@nmsu.edu.

Computer Labs and Printing

Due to recent events regarding the COVID-19 outbreak, ICT is temporarily adjusting the hours of operation for ICT Computer Labs and General-Use Locations.

Hardman & JacobsMonday - Friday9:00 am - 4:00 pm
Saturday - SundayClosed
Pete’s PlaceMonday - FridayClosed
Saturday - SundayClosed
Vista Del Monte (VDM)Monday - FridayClosed
Saturday - SundayClosed

*Lab hours are subject to change.

All other ICT Computer Labs and General-Use Stations are closed until further notice.

  • Chromebooks are available to rent from home.  Please visit Equipment Rental for more information.



Chromebooks available for students

If you need a computer so you can study from home, Chromebooks are available from ICT Equipment Rental.

For more information, visit Equipment Rental Program or email it-talk@nmsu.edu.

Help Resources

Help Desk:

ICT’s Help Desk provides general technology assistance to the NMSU community.  To contact the Help Desk, call 646-1840 or send an email message to help@nmsu.edu.

Help Desk hours can be found below.  We will be working remotely, so please leave a message and someone will return your call as soon as possible.

Day(s)HoursAfter Hours (phone/email only)
Monday - Friday8:00 am - 5:00 pm5:00 pm - 8:00 pm
SaturdayN/A10:00 am - 3:00 pm


Knowledge Base:

NMSU’s knowledge base is a searchable online library of information that can help you find the answers to your technology questions and is available at kb.nmsu.edu.

Collaboration Tools

Meeting with your classmates and teachers (at a distance).

Collaborating with Microsoft Teams
Teams is part of the Office 365 software suite that you can download for use on your home computer. With teams, you and your classmates can share files, instant-message one another, video conference, and more.

For more information, see Microsoft Teams – Introduction.

File sharing with OneDrive
OneDrive gives you one place to store, share, and sync your work or school files.  You can save your files in OneDrive and then work with them from almost any device.

For more information, see our various OneDrive Help Resources.

Zoom Resources

Zoom at NMSU

Zoom is an easy-to-use video conferencing tool that allows you to meet online with your coworkers, with or without video. You can even screen-share with Zoom.

To access Zoom and view helpful resources, see Zoom at NMSU.

Best practices for Zoom meeting security

In light of recent reports of zoombombing, use the following best practices for Zoom meeting security to have a successful Zoom meeting without unwanted interruption.

See, Best practices for Zoom meeting security.

Zoom Security Guide

For a comprehensive guide detailing all of Zoom’s security features and functions, see Zoom Security Guide.

Available Software & Downloads

Office 365
Office 365 is Microsoft’s suite of software tools that include Word, Excel, Powerpoint, etc., that NMSU provides free of charge to NMSU students, faculty, and staff.

For instructions on downloading Office 365, see Office 365 Education Benefit or Microsoft Office 365.

Additional Software & Downloads

NMSU provides free, or deeply discounted, software to the NMSU community. You can find the list of software available for download at software.nmsu.edu.

Remote Access to NMSU Data and Systems

If you’re working from home and need to access files or systems that require a connection to NMSU’s network.

Access NMSU data and systems from home using the VPN

For access to NMSU data or systems, you’ll need to use NMSU’s Virtual Private Network (VPN). VPN allows you to create a secure network path from your home computer across the internet to NMSU’s data and systems. Once you download and login with the VPN software, you simply open your browser for access to the data and systems.  VPN is available for download at: vpn.nmsu.edu.

For help installing VPN on Windows, see Install Cisco VPN (Windows).  For help with Installation on Mac, see Install Cisco VPN (Mac).

Virtual Lab Computers (VDI)

VMware Horizon allows users to access on-campus desktops/software from off-campus.  For more information on accessing NMSU’s virtual lab, see VMware Documentation.

Note: Up to 100 lab virtual machines can run concurrently.  If you receive the following error message, it means they are all in use, and you’ll have to try again later.

Loading Failed. This desktop currently has no desktop sources available. Please try connecting to this desktop again later, or contact your system administrator.

Other Resources

Health and Wellness Center

NMSU Counseling Resources

The Aggie Health and Wellness Center provides counseling services with a staff of counselors and psychologists that are here to assist students with crisis, mental health, and personal growth and well-being issues. Services are free and confidential to NMSU main campus students. The Health and Wellness Center strives to create a safe and affirming climate where students can feel comfortable exploring the importance of their identity and life experiences regarding diversity and how this might relate to the issues and concerns students may want to address in counseling.

For more information, see their Counseling Overview.

Campus Tutoring Services

Campus Tutoring Services offers NMSU undergraduate students free, accessible and convenient options to supplement their academic experience for the most in-demand courses on campus. Campus Tutoring offers individual and small group tutoring online via NMSU Zoom and Face-to-Face by Appointment.

For more information, visit campustutoring.nmsu.edu.

Aggie Cupboard

The Mission of the Aggie Cupboard is to provide free supplementary food assistance to the NMSU community, including Las Cruces and DACC students, faculty, and staff. They strive to create an atmosphere of care, concern, and support for those who may be struggling with food insecurity, and are working towards educating on the prevalence of food insecurity and hunger experienced by the NMSU community.

Fore more information, visit aggiecupboard.nmsu.edu.


Academic advisors are working remotely for the Fall 2020 semester. There is currently no in-person advising being offered.

Appointments and “walk-ins” are available virtually through Microsoft Teams. For those in need of help setting up an appointment, the Center for Academic advising has a Virtual Appointments Guide.

For more information, visit advising.nmsu.edu.


If you have further questions, please send them to it-talk@nmsu.edu.