ICT has prepared a list of tools and resources that will help make working from home easier. These include remote access, collaboration tools, and general information.

Discount Internet Services


Comcast

Internet Essentials

Amid the COVID-19 emergency, Comcast is taking immediate steps to help connect low-income families to the Internet at home. New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax. Apply by April 30, 2020.

You may qualify if you:

  • Live in an area where Comcast Internet Service is available.
  • Are eligible for public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others.
  • Have not subscribed to Comcast Internet within the last 90 days.
  • Have no outstanding debt to Comcast that is less than one year old.

Sign up at apply.internetessentials.com.

 

Wifi Hot Spots

Comcast is offering free access to its Xfinity WiFi hot spots for everyone, including non-subscribers, for the 60 days. It’s also providing unlimited data to its customers for no extra charge and is not disconnecting internet service or charging late fees for customers who say they can’t pay their bills. The company is also providing 60 days of free basic internet service to new customers.

AT&T

The cable, phone and media giant is suspending the termination of wireless, home phone or broadband service when customers can’t pay their bills because of coronavirus disruptions. The company is also waiving related late fees.

Like Comcast, AT&T is also providing free access to its public WiFi hot spots. The company also said its consumer home internet wireline customers and fixed wireless internet customers would receive unlimited data.

Verizon

Verizon said it is waiving late fees and suspending service termination for customers “negatively impacted by the global crisis.”

T-Mobile

The mobile phone service provider is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.

Find Low-Cost Internet and Affordable Computers in Your Area

For low-income households in need of computers or affordable internet, visit everyoneon.org to see what is offered in your area.

Work on-campus from your car

Parking lot 19, on the East side of Rhodes Garret Hamiel (accessible via S Locust St. from E University Ave.), and Parking Lot 57, on the West side of the Computer Center (accessible via Sweet Ave. from Stewart St.)  have outdoor wireless available for those who need internet and can work from inside their cars.

Parking map showing lot 19.Parking map showing lot 57.

 

 

 

 

 

 

 

 

 

Free Wi-Fi at NMSU Extension Offices, Agricultural Science Centers

NMSU Extension offices, Agricultural Science Centers offer free Wi-Fi access to rural students

The NMSU College of Agricultural, Consumer and Environmental Sciences is offering free Wi-Fi access for students through its many Cooperative Extension Offices and Agricultural Experiment Stations throughout the state. Rural students who need access to a wi-fi network for classes may visit CES and AES locations in their counties to access the Wi-Fi signal on their devices from the parking lot while using recommended social distancing practices. Most locations already have Wi-Fi access up and running, and more are expected to be online soon.

The guest password for the network at each location is Aggies#1.

Devices that have already been registered on an NMSU campus should be able to connect to the network. Devices that haven’t previously been connected on campus will need to be registered at netreg.nmsu.edu. For assistance with registering a device or accessing the wi-fi network, contact aces_help@nmsu.edu or call 575-646-3305.

Extension/ASC Offices with Wi-Fi available:

  • Bernalillo County Extension Service, 1510 Menaul Ext. Blvd NW, Albuquerque
  • Chaves County Extension Service, 200 E. Chisum, Door #4, Roswell
  • Cibola County Extension Service, 515 W. High St., Grants
  • De Baca County Extension Service, 905 N. 1st Street, Fort Sumner
  • Eddy County Extension Service, 1304 W. Stevens , Carlsbad
  • Grant County Extension Service, 2610 N. Silver St., Grant County Office Complex, Silver City
  • Guadalupe County Extension Service, 244 S. 4th, Suite 110, Santa Rosa
  • Lea County Extension Service, 101 B South Commercial, Lovington
  • Lincoln County Extension Service, 409 Central, Carrizozo
  • McKinley County Extension Service, 5002 W. Hwy 66, Gallup
  • Mora County Extension Service, Hwy 518 M.M. 29 #1 Court House Drive, Mora
  • Northern District Office, 4001 Office Court, Suite 308, Santa Fe
  • Otero County Extension Service, 401 Fairgrounds Road, Alamogordo
  • Quay County Extension Service, 216 E Center Street, Terry Turner Building , Tucumcari
  • Rio Arriba County Extension Service, Rural Event Center, State Rd. 554, House #122-A, Abiquiu
  • Roosevelt County Extension Service, 705 East Lime Street, Portales
  • San Juan County Extension Service, 213-A S. Oliver Drive , Aztec
  • San Miguel County Extension Service, 20 Gallegos Road, Las Vegas
  • Santa Fe County Extension Service, 3229 Rodeo Road, Santa Fe
  • Sierra County Extension Service, 2101 S. Broadway, Sierra Conservation Plaza , T or C
  • Socorro County Extension Service, 198 Neel Avenue, NW, Socorro
  • Alcalde ASC, 371 County Rd. 40, Alcalde
  • Artesia ASC, 67 E. Four Dinkus Road, Artesia
  • Clayton ASC, 15 NMSU Lane, Clayton
  • Clovis ASC, 2346 State Road 288, Clovis
  • Farmington ASC, 300 Road 4063, Farmington
  • Los Lunas ASC, 1036 Miller St. SW, Los Lunas
  • Tucumcari ASC, 6502 Quay Road AM 5, Tucumcari
State-wide ISP Emergency Offerings

The following emergency offerings by Internet Service Providers was compiled by the NM Public Education Department (PED) and the Homework Gap Team (PED, Department of Information Technology, State Library, Public Schools Facility Authority, Santa Fe Indian School, and the Navajo Nation) through a request to New Mexico Internet Service Providers (ISP) for their emergency offerings during the Covid19 pandemic. In addition, the “Team” also has included national offerings specific to New Mexico that are being compiled by the State Education Technology Directors Association (SETDA).

To view the offerings, see Internet Service Provider Emergency Offerings.

Remote Access to NMSU Data, Systems, and Office Computers


If you’re working from home and need to access files, systems, or the work computer in your office, you’ll need to use specialized software tools. The tools you’ll need depend on what you are accessing.

Access NMSU data and systems from home using the VPN
For access to NMSU data or systems, you’ll need to use NMSU’s Virtual Private Network (VPN). VPN allows you to create a secure network path from your home computer across the internet to NMSU’s data and systems. Once you download and login with the VPN software, you simply open your browser for access to the data and systems.  VPN is available for download at: vpn.nmsu.edu.

For help installing VPN on Windows, see Install Cisco VPN (Windows).  For help with Installation on Mac, see Install Cisco VPN (Mac).

Remote Desktop
Access to your work computer, requires two software tools:

  • VPN (above) for the secure path to NMSU data and systems and;
  • Remote Desktop Connection. Remote desktop is software that allows a computer in one location (home) to access and control another in a different location (work). The beauty of Remote Desktop is that once it’s running, you’ll be connected to everything on your work computer, as if you were sitting in your office.

For instructions on using remote desktop, see How to Use Remote Desktop.

Those who are not administrators on their work computers may need to contact their IT team to be added to the remote desktop users’ group.

(Note: Remote Desktop comes installed on Windows 10.  Mac users can download Microsoft Remote Desktop on the app store.)

Virtual Lab Computers

VMware Horizon allows users to access on-campus desktops/software from off-campus.  For more information on accessing NMSU’s virtual lab, see VMware Documentation.

Note: Up to 100 lab virtual machines can run concurrently.  If you receive the following error message, it means they are all in use, and you’ll have to try again later.

Loading Failed. This desktop currently has no desktop sources available. Please try connecting to this desktop again later, or contact your system administrator.

Collaboration Tools


Meeting with your coworkers (at a distance).

File sharing with OneDrive
OneDrive gives you one place to store, share, and sync your work or school files.  As part of your organization’s Office 365 subscription, or SharePoint Server, you can save your files in OneDrive and then work with them from almost any device.

For more information, see our various OneDrive Help Resources.

Collaborating with Microsoft Teams
Teams is part of the Office 365 software suite that you have on your office computer and can download for use on your home computer. With teams, you and your coworkers can share files, instant-message one another, video conference, and more.

For more information, see Microsoft Teams – Introduction.

Zoom Resources


Zoom at NMSU

Zoom is an easy-to-use video conferencing tool that allows you to meet online with your coworkers, with or without video. You can even screen-share with Zoom.

To access Zoom and view helpful resources, see Zoom at NMSU.

Best practices for Zoom meeting security

In light of recent reports of zoombombing, use the following best practices for Zoom meeting security to have a successful Zoom meeting without unwanted interruption.

See, Best practices for Zoom meeting security.

Zoom Security Guide

For a comprehensive guide detailing all of Zoom’s security features and functions, see Zoom Security Guide.

Available Software & Downloads


Office 365
Office 365 is Microsoft’s suite of software tools that include Word, Excel, Powerpoint, etc., that NMSU provides free of charge to NMSU students, faculty, and staff.

For instructions on downloading Office 365, see Office 365 Education Benefit or Microsoft Office 365.

Adobe Creative Cloud
As a result of NMSU going online or working remotely to stem the Coronavirus spread, access to Adobe Creative Cloud in labs and classrooms is limited.  Adobe has provided temporary at-home access for impacted students, faculty, and staff, so that they can continue to do their work remotely.

The temporary access will last until May 31st.  Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit creativecloud.adobe.com and use your NMSU username and password to sign in.
    Adobe login portal
  2. If prompted, select Company or School Account and then enter your password an provide your credentials in the NMSU login screen.
    Adobe login portal school account prompt
  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.
    Adobe Creative Cloud Dashboard

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

For educators and school leaders seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas so they can continue to drive valuable learning in virtual environments. For more information on Adobe’s distance learning resources, see Adobe Distance Learning.

If you have an questions or issues please contact the help desk at help@nmsu.edu.

Additional Software & Downloads
NMSU provides free, or deeply discounted, software to the NMSU community. You can find the list of software available for download at software.nmsu.edu.

Phone/Call Forwarding Information


Access to the features listed below will require a work order for programming.  This can be accomplished by emailing ict_wodesk@nmsu.edu.

Call Forwarding/Remote Phone Control

Call Forwarding:

  1. Press the “Forward All” softkey.
  2. Then enter the call forward target phone number exactly as you would dial it from your phone.
    • Example: For Cell 555-5555 you would enter 8-555-5555

To verify that your calls are forwarded, look for the “Forward All” icon in the line label, and the forwarding information in the header.

By default all NMSU Administrative lines have local call forwarding capability. To support the current situation, users who require call forwarding to long distance numbers can request a no-cost programming work order. Users need to be aware that long distance charges will apply to forwarded calls if not local to your desk phone.

To set up call forwarding to a long distance number, put in a work order by emailing ict_wodesk@nmsu.edu.

For additional help, see Telephone and Voice Mail Tutorials and Guides.

 

Remote Phone Control:

Users can be associated with their desk phone and remotely turn call forwarding on and off via myphone.nmsu.edu.

To add this feature, put in a work order by emailing ict_wodesk@nmsu.edu.

Send voicemail to your email

Department voicemail messages can be relayed to emails.  Voice messages arrive as an email with a .wav file attachment.

To set this up, put in a work order by emailing ict_wodesk@nmsu.edu.

eFax - Send faxes to your email

Department fax machine numbers can be converted to e-fax numbers.  This allows faxes to arrive as an email with a pdf attachment.

Faxes can also be sent from user email accounts.  To manage messages via the web, visit nmsufax.nmsu.edu.

For access to eFax, put in a work order by emailing ict_wodesk@nmsu.edu.

Cisco Jabber - Make and receive calls remotely from your 646 phone number

Many departments are using Cisco Jabber to make and receive calls remotely from their 646 phone numbers. This is an app you can install on your computer or smartphone that allows you to make and receive calls as if you were using your office number.

To get Jabber, put in a work order by emailing ict_wodesk@nmsu.edu.

General Information


More to help you work from home.

Desktop Computers/Chromebooks available for staff & faculty
If you need a computer so you can work from home, desktop computers and Chromebooks are available from ICT Equipment Rental.

For more information, visit Equipment Rental Program or email it-talk@nmsu.edu.

Help Resources
Help Desk:

ICT’s Help Desk provides general technology assistance to the NMSU community.  To contact the Help Desk, call 646-1840 or send an email message to help@nmsu.edu.

Help Desk hours can be found below.  We will be working remotely, so please leave a message and someone will return your call as soon as possible.

Day(s)Hours
Monday - Friday8:00 am - 8:00 pm
Saturday10:00 am - 3:00 pm
SundayCLOSED

 

Knowledge Base:

NMSU’s knowledge base is a searchable online library of information that can help you find the answers to your technology questions and is available at kb.nmsu.edu.

 

Faculty Support for online technologies during emergencies:

If you are NMSU faculty and need technology assistance as it relates to online teaching or the use of Canvas, visit Emergency Online Instruction.

 

 

If you have further questions, please send them to it-talk@nmsu.edu.